will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. property partners should not post on behalf of guests or offer incentives in exchange for reviews. Reviews are most valuable when they are original and unbiased. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.Īll content should be genuine and unique to the guest. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Promotional content will be removed and issues concerning ’s services should be routed to our Customer Service or Accommodation Service teams.Ĭontributions should be appropriate for a global audience. Please don’t include personal, political, ethical, or religious commentary. The most helpful contributions are detailed and help others make better decisions. They are also applicable regardless of the sentiment of the comment.Ĭontributions should be travel related. These guidelines and standards aim to keep the content on relevant and family-friendly without limiting expression of strong opinions. ’s role is that of a distributor of feedback from both guest and property. We will allow the contributions to speak for themselves, and we won’t be the judge of reality. We will use the same guidelines and standards for all user-generated content as well as the property replies to that content.

Once a review has been submitted, you can modify it by contacting customer service.

We'll also provide transparency over the status of submitted content. Whether negative or positive, we'll post every comment in full, as quickly as possible, after being moderated to comply with guidelines. We believe review contributions and property responses will highlight a wide range of opinion and experiences, which are critical in helping guests make well-informed decisions about where to stay.Ĭontributions to are a reflection of the dedication of our guests and properties, and are treated with the utmost respect.

All we ask is that you follow a few simple guidelines.

We want you to share your story, both the good and the bad. Who better to tell others about the free breakfast, friendly staff, or quiet room than someone who’s stayed at the property before? This lets us know that our reviews come from real guests, like you. Only a customer who has booked through and stayed at the property in question can write a review. To keep the rating score and review content relevant for your upcoming trip, we archive reviews older than up to 36 months.

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